Terms and Conditions
Last Updated: 8 June 2024
Welcome to Australian Restoration Network. By booking our services, you agree to the following terms and conditions. These terms and conditions govern your use of our services and your relationship with us. Please read them carefully.
1. Services Offered
Australian Restoration Network offers a range of cleaning and restoration services, including (but not limited to): water damage restoration, mould remediation, flood damage restoration, storm damage restoration, fire and smoke damage restoration, and drug lab cleanups.
2. Payment Terms
Payment Deadline: Payment is due within 14 days from the date of the invoice.
Quoted Prices: All quoted prices in booking confirmation emails are exclusive of GST.
Accepted Payment Methods: We accept all standard payment methods, including credit/debit cards and bank transfers.
Late Payment Fees: Late payments will incur a fee of 9% per annum, in addition to the current Cash Rate set by the Reserve Bank of Australia and from the date the invoice falls due.
3. Cancellation Policy
Rescheduling/Cancellation Notice: A minimum of 24 hours' notice is required for rescheduling or cancelling a service.
Late Cancellation/No-Show Fee: For cancellations within 24 hours of the scheduled service or in case of a no-show, a fee of 50% of the quoted amount will be charged. If no amount has been quoted, a fee of $149 will apply.
4. Liability and Warranty
No Liability and Warranty: While Australian Restoration Network strives to provide the highest quality services, we do not offer any liability or warranty for the services provided. Restoration and remediation involve variables beyond our control. For instance:
We cannot guarantee that mould will not regrow if the property has poor ventilation, high humidity levels, or if the source of water intrusion is not properly addressed; environmental conditions, property maintenance, and other factors can affect the longevity and effectiveness of our restoration services, etc.
5. Customer Obligations
Access to Property: Customers must provide access to the property at the scheduled time for the service.
Preparation: Customers are required to remove personal belongings and valuables from the areas to be serviced.
Information: Customers must provide accurate and complete information about the condition of the property and any known hazards.
6. Service Changes
Changes by Customer: Customers may request changes to the scheduled service by providing at least 24 hours' notice.
Changes by Company: We reserve the right to reschedule or cancel services due to unforeseen circumstances, in which case we will notify the customer as soon as possible and reschedule at a mutually convenient time.
7. Governing Law and Dispute Resolution
Governing Law: These terms and conditions are governed by the laws of Queensland, Australia.
Resolution Process: In the event of a dispute, the parties agree to attempt to resolve the matter through negotiation. If the dispute cannot be resolved through negotiation, it will be referred to mediation in accordance with the Australian Mediation Association rules. If the dispute is not resolved at mediation, it will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
For any questions or concerns, please do not hesitate to contact us.
Australian Restoration Network
1300 028 043
info@australianrestorationnetwork.com.au
